Welcome to EasternEmeralds.com! We strive to provide you with high-quality jewelry and exceptional customer service. Our Return Policy ensures a smooth and hassle-free experience if you need to return or exchange an item. Please read the following guidelines carefully:
1. Returns and Exchanges
1.1. We accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
1.2. Items purchased during promotional sales or clearance events may be subject to different return conditions. Please refer to the specific terms of the promotion or sale for details.
2. Return Process
2.1. To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order. Please provide your order number and details of the item(s) you wish to return or exchange.
2.2. Our customer service team will provide you with a return authorization (RA) number and instructions on how to return the item(s). Please ensure that the RA number is clearly marked on the outside of the package.
2.3. You are responsible for the cost of return shipping, unless the return is due to our error or a defective item.
3. Refunds
3.1. Once we receive the returned item(s) and verify that they meet our return criteria, we will process your refund within 5 business days. Refunds will be issued to the original form of payment used for the purchase.
3.2. Please note that shipping charges are non-refundable, unless the return is due to our error or a defective item.
4. Exchanges
4.1. If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team. Exchanges are subject to availability.
4.2. If the item you wish to exchange is out of stock, you may choose to receive a store credit or a refund instead.
5. Non-Returnable Items
5.1. The following items are non-returnable:
Customized or personalized jewelry Earrings (for hygiene reasons) Items that have been worn, damaged, or altered after purchase
6. Defective or Damaged Items
6.1. If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the circumstances.
6.2. Photos or other documentation may be required to process a claim for defective or damaged items.
7. Final Sale Items
7.1. Items marked as "Final Sale" are not eligible for return or exchange, unless they are defective or damaged upon receipt.
8. Contact Us
If you have any questions or concerns about our Return Policy, please contact our customer service team. We are here to assist you and ensure your complete satisfaction with your EasternEmeralds.com shopping experience.
Thank you for choosing EasternEmeralds.com for your jewelry needs. We appreciate your business and look forward to serving you again in the future.